This Privacy Policy describes how Suniye Society for the Hearing Impaired (“Suniye”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use www.suniye.in (“Website”).

We are committed to safeguarding your personal data in compliance with the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”).

1. WHO WE ARE

Suniye Society for the Hearing Impaired
Opposite House No. 828, Type 1 Quarters, Sector II, RK Puram, New Delhi – 110022, India

Contact: co*****@****ye.in, +91 98730 31973

For the purposes of the DPDP Act, Suniye acts as a Data Fiduciary.

2. DATA WE COLLECT

We collect only the data necessary for our operations:

2.1 Personal Data
– Name, Email address, Phone number, Address (if provided)

2.2 Donation & Transaction Data
– Donation amount, Transaction reference details, Payment method (processed via third-party providers)
Note: We do not store sensitive financial information such as card numbers or CVV.

2.3 Service-Related Data
– Information shared for therapy, audiology, or program participation, Communication records

2.4 Technical Data
– IP address, Browser type, Device information, Cookies and usage data

3. PURPOSE OF PROCESSING

We use your data for:

• Processing donations and issuing receipts
• Providing services (therapy, education, support programs)
• Responding to inquiries
• Sending updates about Suniye’s work (with consent where required)
• Improving Website performance and user experience
• Legal and regulatory compliance (including FCRA where applicable)

We process personal data only for lawful purposes under the DPDP Act.

4. LEGAL BASIS (CONSENT)

By using our Website or submitting your data, you provide consent for its collection and use as described.

Where required:
– We will obtain explicit consent (e.g., forms, checkboxes)
– You may withdraw consent at any time (see Section 9)

5. SHARING OF DATA

We do not sell or rent personal data.

We may share data with:
5.1 Payment Processors: Secure third-party providers (e.g., Razorpay, banks, UPI platforms) only for transaction processing.
5.2 Service Providers: IT, hosting, analytics, and communication tools bound by confidentiality obligations.
5.3 Legal Authorities: When required under applicable law (e.g., FCRA, tax compliance).

6. CROSS-BORDER DATA TRANSFERS

If data is processed outside India (e.g., cloud services), we ensure compliance with DPDP Act requirements and use trusted providers with adequate safeguards.

7. DATA RETENTION

We retain personal data only as long as necessary for service delivery, legal compliance (e.g., tax, FCRA reporting), and legitimate operational needs. After this, data is securely deleted or anonymized.

8. COOKIES AND TRACKING

We may use cookies to improve Website functionality and analyze traffic and usage patterns. You can control cookies through your browser settings.

9. YOUR RIGHTS (UNDER DPDP ACT)

As a Data Principal, you have the right to:

• Access your personal data
• Request correction or updating of inaccurate data
• Request erasure of your data
• Withdraw consent at any time
• Grievance redressal

To exercise your rights, contact us at: co*****@****ye.in

10. GRIEVANCE REDRESSAL

Name: Suniye Team
Email: co*****@****ye.in

We will respond within a reasonable timeframe as required by law.

11. DATA SECURITY

We implement reasonable technical and organizational measures to protect data, including secure servers, encryption, restricted access, and regular monitoring. However, no system is completely secure, and users share data at their own risk.

12. CHILDREN’S DATA

For services involving children, data is collected with parent/guardian consent, used solely for educational and rehabilitative purposes, and handled with heightened care and confidentiality.

13. ACCESSIBILITY COMMITMENT

Aligned with our mission, we strive to make this Privacy Policy easy to read, understand, and accessible to persons with disabilities. If you need this policy in an alternative format, please contact us.

14. THIRD-PARTY LINKS

Our Website may contain links to external websites. We are not responsible for their privacy practices, content, or policies.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page, and continued use of the Website constitutes acceptance.

16. CONTACT US

For privacy-related queries or requests:
Suniye Society for the Hearing Impaired
Email: co*****@****ye.in
Phone: +91 98730 31973

By using this Website, you acknowledge that you have read and understood this Privacy Policy.